Privacy Policy

1. Introduction

Welcome to The Hyde Salons Ltd’s Privacy Policy. At The Hyde Salons Ltd (“we,” “us,” or “our”), we are committed to protecting your privacy and complying with the United Kingdom General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable UK laws.

This Privacy Policy explains:

  • What personal data we collect.

  • How we collect, use, and protect your data.

  • Your rights regarding your personal data.

It applies to all users of our website, customers, and anyone who interacts with us. Please take the time to read this policy to understand how we process your information.

2. Who We Are

The Hyde Salons Ltd is the Data Controller responsible for your personal data. We have not appointed a Data Protection Officer, but you can contact us with any questions or concerns about this Privacy Policy at:

  • Email: compliance@thehydesalons.com

  • Post: Hyde House, Hyde End, Great Missenden, HP16 0RJ, United Kingdom

You also have the right to file a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk. However, we would appreciate the chance to address your concerns before you approach the ICO.

3. What Personal Data We Collect

We may collect and process the following types of personal data:

  1. Identity Data: Name, title, date of birth, and gender.

  2. Contact Data: Email address, phone number, and postal address.

  3. Payment Data: Debit/credit card details and billing information.

  4. Usage Data: Information about how you use our website, products, and services.

  5. Marketing Preferences: Your choices for receiving marketing communications from us.

  6. Technical Data: IP address, browser type, and operating system.

We do not collect special category data, such as details about your race, religious beliefs, or health.

4. How We Use Your Data

We will only use your personal data when legally allowed. Common reasons include:

  • Fulfilling a Contract: To deliver services or products you have purchased.

  • Consent: When you agree to receive marketing emails or other communications.

  • Legal Compliance: To comply with applicable laws, such as fraud prevention.

  • Legitimate Interests: For our business needs, provided your rights do not override these interests (e.g., improving services).

If we need to use your data for a new purpose, we will notify you and explain the legal basis for doing so.

5. Marketing Communications

We may send you marketing emails if you have opted in to receive them. You can opt out at any time by:

  • Clicking the "unsubscribe" link in our emails.

  • Emailing us at compliance@thehydesalons.com.

We will still retain other personal data provided for non-marketing purposes, such as order history or customer support.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Specific retention periods include:

  • Transactional data: Retained for six years for tax purposes.

  • Marketing data: Retained until you withdraw consent or opt out.

7. Data Sharing

We may share your data in the following scenarios:

  1. Service Providers: To companies that help us deliver our services, such as payment processors.

  2. Legal Obligations: If required by law or to protect our legal rights.

  3. Business Transfers: If we sell or merge part of the business, your data may be transferred to the new owners.

We will never sell your personal data to third parties for marketing purposes.

8. International Data Transfers

If we transfer your data outside the UK (e.g., to a third-party service provider), we will ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

9. Your Rights

Under UK data protection laws, you have the following rights:

  1. Access: Request a copy of the personal data we hold about you.

  2. Correction: Request corrections to inaccurate or incomplete data.

  3. Erasure: Ask us to delete your data where there’s no good reason to retain it.

  4. Objection: Object to our processing of your data where we rely on legitimate interests.

  5. Restriction: Request suspension of processing while we verify or rectify your data.

  6. Portability: Request a transfer of your data to another service provider.

To exercise your rights, email us at compliance@thehydesalons.com. We may ask for proof of identity to ensure security.

10. Data Security

We take appropriate technical and organizational measures to secure your personal data, including:

  • Restricting access to personal data to authorized employees.

  • Using secure systems to process and store information.

Please note, no system is completely secure, and data transmission over the internet is at your own risk.

11. Cookies

Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. This version is dated 12 December 2024.

By using our services or website, you consent to the collection and use of data as outlined in this Privacy Policy.